Help Center
Frequently Asked Questions
Find clear answers about safety, moderation, profile verification, random video chat, coins, rewards, and account controls.
What is WinkMeet?
WinkMeet is an adults 18+ social discovery app where people can connect through text chat, random video chat, and profile-based matching.
Is WinkMeet only for adults 18+?
Yes. WinkMeet is designed only for adults and applies a strict no-minors policy.
How does random video chat work?
When available, users can enter a random video chat flow and connect with another compatible user in real time, then continue by chat if both users agree.
Are profiles verified?
WinkMeet supports profile verification workflows that help improve authenticity and reduce fake accounts.
How do coins work?
Coins are in-app credits used for eligible premium features and are managed through transparent usage rules.
What are rewards/diamonds?
Rewards or diamonds are in-app values used for selected engagement features. They are not guaranteed earnings and do not represent financial returns.
How do I report or block users?
You can report or block from profile, chat, or call screens. Reports are reviewed by moderation teams, and blocking immediately limits future interactions.
Is WinkMeet free to use?
Core app access is available, and some features may require in-app coins or optional purchases depending on usage.
How do I delete my account?
You can use in-app account controls and our delete account support page for guided account deletion requests.
How does WinkMeet keep users safe?
WinkMeet combines moderation review, report/block tools, verification systems, and clear community guidelines to support a safe experience.
Still need help?
Contact support at support@winkmeet.com for account access, safety concerns, moderation review, or deletion guidance.