Privacy Policy for WinkMeet

1. Eligibility

WinkMeet is strictly intended for users 18 years and older. We do not knowingly allow minors to use the platform. If we discover an underage account, it will be immediately suspended or permanently removed.

2. Platform Overview

WinkMeet is a social and dating platform that enables users to connect via chat, direct video calls, and random matching. All interactions on the platform are user-generated.

3. Prohibited Content & Community Safety

• Child sexual abuse or exploitation content (zero tolerance)
• Nudity or explicit sexual content
• Harassment, abuse, hate speech, scams, impersonation, or fraud

Users can report violations within the app. Our moderation team reviews reports and may take actions including warnings, suspensions, or permanent bans.

4. Information We Collect

• Account Information: Name, email, login credentials
• Profile Data: Photos, gender, bio, preferences
• Usage Data: Chat activity, video call duration, matching interactions
• Coins & Transactions: Coin balance, usage, and purchase history
• Device Information: IP address, device type, OS, approximate location, language

5. AI Processing & Verification

To improve trust, safety, and matchmaking quality, we may use automated and manual verification systems:

• AI-Based Analysis: Profile images may be processed using machine learning models to estimate attributes such as gender for matching and filtering.
• Manual Verification: Users may be asked to provide identity verification (e.g., government ID).
• Human Review: Verification data is accessed only by authorized personnel.

Important:

• Verification data is used only for safety and authenticity
• Sensitive identity data is never publicly displayed
• Access is strictly restricted

6. Video Call Privacy

Video calls are real-time and not recorded or stored by WinkMeet. We may collect limited metadata such as call duration and connection status for billing and performance purposes.

7. Coins & Payments

• Coins are used for video calls and premium features
• Coins are deducted based on usage (e.g., per minute)
• Coins are purchased through Google Play In-App Purchases. We do not collect or store your payment details such as credit/debit card or bank information.
• All payments are securely processed by Google Play. We only receive transaction-related information such as purchase status and order ID for billing and support purposes.
• We reserve the right to adjust balances in cases of fraud, misuse, chargebacks, or technical errors.

8. How We Use Your Information

• Provide and improve platform features
• Enable chat, video calls, and matching
• Maintain safety, moderation, and fraud prevention
• Manage transactions and billing
• Comply with legal obligations

9. Legal Basis for Processing

We process your data based on:

• Your consent
• Performance of our services
• Legal obligations
• Legitimate interests such as safety and fraud prevention

10. Data Sharing

We do NOT sell your personal data. We may share data with:

• Trusted service providers (hosting, analytics, infrastructure)
• Google Play (for billing and transactions)
• Law enforcement or authorities when required by law

11. Third-Party Services

• Google Play Services
• Google Play Billing (In-App Purchases)
• Firebase (Analytics, Crashlytics)
• Payment processors used by Google Play

12. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies. You may request deletion at any time.

13. Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

14. Your Rights

• Access, update, or delete your personal data
• Request account deletion
• Report users or unsafe content

15. Account Suspension

We may suspend or permanently terminate accounts that violate our policies, including fraud, abuse, or misuse of the platform.

16. International Data Transfers

Your data may be stored and processed on servers located in different countries.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

18. Contact Us

For support or privacy-related concerns: support@winkmeet.com